Implementation support
Help for onboarding, rollout planning, and production readiness. Monday to Friday, 08:00 to 17:00 CAT
Use this channelSupport
Support should be clear, direct, and easy to route.
This page centralises the main support channels, documentation entry points, and the best routes for implementation and service conversations.
3
Primary support channels
1
Documentation route
08-17
Working-hours support window
Support channels
Choose the route that best matches the issue so the request lands with the right team.
Client success
Guidance for adoption, optimisation, and service continuity. Monday to Friday, 08:00 to 17:00 CAT
Use this channelDocumentation access
Request technical references, onboarding materials, and operational guides. Self-service plus support follow-up
Use this channelDocumentation
What documentation requests should include
The more specific the request, the easier it is to send the right material.
Environment context
Include the company, product, rollout stage, and whether the request is pre-sales or post-implementation.
Operational need
Explain whether you need onboarding material, architecture guidance, policy detail, or troubleshooting instructions.
Timeline
State whether the request is part of a live incident, an upcoming rollout, or a general planning cycle.
Need a human to route the request?
If the issue spans delivery, partnerships, and commercial planning, use the main contact channels instead of guessing.